Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Comfortable rooms
Helpful service
Lacking views
Limited dining options
8.0/10
Great
Rooms
7.7
Location
8.8
Service
9.0
Dining
7.0
Guest reviews
8.0/10
based on 6 reviews
9.0
9.0/10based on 725 reviews
Michael
United Kingdom,
April
2024
8.2/10
The hotel is in a superb central location, making it convenient for exploring the town. The rooms are spacious and ideal for families with teenage children, but the shared bathroom may be a drawback. The service was outstanding, with a focus on ensuring our comfort. The dining experience was satisfactory, especially with the comforting flow of coffee. Overall, the hotel offers good value for money with some minor drawbacks.
Rooms
8.0
The rooms were spacious and great for families with teenage children, but the shared bathroom was a bit inconvenient at times.
Service
9.0
The service was exceptional, and the staff made every effort to ensure our comfort throughout our stay.
Location
10.0
The hotel is right in the heart of Zermatt, next to the church, making it easy to access all the attractions and amenities in the town.
Dining
7.0
The dining experience was pleasant, especially with the continuous flow of coffee to start the day off right.
Facilities
7.0
The facilities were adequate for our needs, though nothing extraordinary stood out. The hotel offers good value for money considering the central location.
Katharine
United Kingdom,
April
2024
8.6/10
The hotel is situated in a quiet area in Zermatt with a charming view of the mountains. The rooms are well-kept and offer a lovely view, and the service provided was exceptionally helpful. The dining experience was delightful, featuring flowing coffee, and the facilities are top-notch. However, the location, although central, may be a bit noisy at times.
Rooms
9.0
The rooms were kept very clean and offered stunning views of the mountains.
Service
9.0
The staff made great efforts to ensure our comfort, and their service was extremely helpful.
Location
8.0
The hotel is centrally located in Zermatt, right near the church and the heart of the village but may be a bit noisy at times.
Dining
8.0
The dining experience was lovely, with flowing coffee included.
Facilities
9.0
The facilities were excellent and top-notch for a comfortable stay.
David
United States,
February
2024
8.4/10
I had a wonderful stay at the hotel, especially being near the bus stop to the pistes and enjoying the lovely view of the mountains from my room. The service was exceptional, making every effort for our comfort. The location was perfect for access to the slopes, and the dining experience with local fruits was delightful. However, I found the lack of en suite facilities a bit inconvenient.
Rooms
8.0
My room had a breathtaking view of the mountains and was perfect for our teenage children.
Service
9.0
The staff went above and beyond to ensure our comfort during our stay.
Location
9.0
The hotel's proximity to the bus stop for the slopes was extremely convenient.
Dining
8.0
I enjoyed the dining experience, especially with the addition of fresh local fruits.
Facilities
8.0
The hotel offers a variety of helpful services for guests to enjoy.
Walter
United States,
November
2023
8.2/10
Staying at this hotel was a mixed experience. The location is superb, very central and close to everything, but some room options come with shared bathrooms. The service was exceptional, making great efforts to ensure our comfort. However, the dining was limited, and some facilities could use improvement.
Rooms
7.0
I stayed in a room with a balcony and a view of the mountains, but the shared bathroom was a downside. Despite lacking en suite facilities, the room was decently comfortable.
Service
9.0
The hotel staff went above and beyond to make our stay comfortable, which was greatly appreciated.
Location
10.0
You couldn't ask for a better spot, right in the center of town close to everything. The bus stop for the slopes was conveniently nearby.
Dining
7.0
The dining experience was satisfactory, with fresh and local products, but more variety would have been welcome.
Facilities
8.0
The hotel's facilities were sufficient, but there was room for improvement in certain areas to enhance the overall guest experience.
Henry
United States,
July
2023
7.6/10
The hotel had a nice location in the city center, making it convenient for exploring various attractions. The rooms were clean and comfortable, but having shared bathrooms was a bit inconvenient. The staff provided great service and was always happy to assist. However, the dining experience was limited in options. Overall, it offered good value for money.
Rooms
7.0
The rooms were clean and comfortable but with shared bathroom facilities.
Service
9.0
The staff was extremely helpful and made great efforts for us to be comfortable.
Location
8.0
The hotel is in the city center, which was convenient for getting to various attractions.
Dining
6.0
The dining options were limited.
Facilities
8.0
The hotel offered additional facilities like airport shuttle and tours/ticket assistance.
William
United Kingdom,
May
2023
7.4/10
The hotel is situated in a quiet area in Zermatt and offers comfortable rooms for our teenage children with a balcony. The service was extremely helpful, making great efforts for us to be comfortable. However, the dining experience with curries was a bit limited. The location is ideal for access to the city center, though lacking views. The facilities are basic but functional, offering a value-for-money stay.
Rooms
7.0
The rooms provided a comfortable stay for our teenage children, although lacking en suite facilities and valued views, but with a balcony.
Service
9.0
The service was extremely helpful, making great efforts to ensure our comfort during our stay.
Location
8.0
The hotel is located in a quiet area in Zermatt, offering easy access to the city center and a bus stop to the pistes.
Dining
6.0
The dining experience featuring curries was satisfactory, although limited in options.
Facilities
7.0
The facilities are adequate for a basic stay, providing essential amenities for a value-for-money accommodation.
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